The Policy includes the definitions of the following terms: “Cookie,” which denotes a small text file stored on your device or computer when accessing our website, “Our Website,” referring to the website bearing the URL www.thewiseweb.co.uk. “Personal data” is the information processed which may be personally identifiable, including name, email address, and telephone number. “We/Us/Our” refers to The Wise Owl Web Solutions.

We would like to inform you with utmost respect that our policy outlines the various aspects of information collection from your end while accessing or utilizing our website – www.thewiseweb.co.uk. Likewise, it also covers the measures we adopt in receiving, processing, maintaining, safeguarding, and revealing that information.

We would like to clarify that this policy has exclusive application to the information gathered through our services and electronic communications that come with our services.

We trust that our policy will provide you with ample knowledge regarding our data collection and management techniques. We assure our esteemed users of our ongoing commitment to providing a secure and transparent user experience.

Our esteemed visitors, we would like to inform you that our website collects data, which could be categorized into two types. Firstly, data that are automatically collected through our website, including the information obtained from Google Analytics, which is non-personally identifiable data. Secondly, data that you voluntarily submit, which may potentially be personally identifiable data. When using our website, you may be required to provide us with some or all of the following data: name, business/company name, email addresses, telephone number, enquiry message/detail, and browsing statistics and behavior via Google Analytics (automatically collected). We hold the utmost respect for your privacy, and these data are collected for the purpose of improving our website and customer service experience.
We utilize the data obtained during our interactions to offer the services and information you require and to address any inquiries, requests, or questions you may have.

We would like to inform you that our website employs cookies to gather and analyse data on site performance and usage, as well as personalising ads and enhancing and customising content. Our website’s ‘Cookie Declaration’ tab, accessible through the ‘cog’ icon at the bottom of our website, provides a current list of active cookies.

Our cookie tool preserves your privacy settings for future visits to our website. Further information on cookies may be found at https://www.cookiehub.com/about-cookies.

Google Analytics is also utilised to measure and assess website access and traffic, and to develop user navigation and behaviour reports for our website administrators and marketing team. The information amassed from Google Analytics is not traceable to any individual.

Retention of Your Data

As a matter of our policy, we retain your data:

    • for as long as it is necessary to use it, as described in Section 4 of our policy
    • for as long as you have granted us your permission to keep it, such as using it to communicate with you about our newsletter or other marketing materials; and/or
    • If you are an active client.

Storage of Your Data

Personally identifiable data, which you provide through our website, will not be stored or transferred beyond the European Economic Area (“the EEA”) (The EEA includes all EU member states, Norway, Iceland, and Liechtenstein).

Subject to strict security protocols, your data may be stored in the following locations:

Our Offices

Internally, your data is stored within our secure network.

Website Server

Your name and email address may be stored on our website within our email marketing software system. We only store non-sensitive personal data on our website, which is hosted securely and runs under HTTPS.

Website Backup Servers

As we regularly backup our website, your data, including your name and email address, may be stored on our website backup servers.

Data Sharing Policy

The Wise Owl Web Solutions does not and will never share your data with any third-party.

We would like to inform you that you have the right to withdraw your consent for collecting your personal information at any time. Should you wish to exercise this right, we kindly ask you to please contact us via email at hello@thewiseweb.co.uk.

We take the confidentiality and security of your personal information seriously and are committed to ensuring that your data is always protected in accordance with applicable laws and regulations.

Thank you for your cooperation and please do not hesitate to reach out to us should you have any further questions or concerns.

We would like to offer our valued clients the opportunity to review, modify or entirely remove any personal data which has been collected from them or submitted by them. Should you require assistance with respect to the deletion of your account, please do not hesitate to contact us. Please note that additional details pertaining to the termination and removal of your information may be found in Section 10: Termination of our Privacy Policy. We appreciate your cooperation and are committed to ensuring the privacy of our clients and their data.
We take appropriate measures to ensure the accuracy of the personal information you provide to us, along with any subsequent updates. You possess the right to request a copy of any of your personal data kept by us. We encourage you to review, update, and rectify the personal information we have about you. If any personal data about you is inaccurate, incomplete, and irrelevant for legitimate purposes or is being processed in breach of any applicable legal requirements, you may request that we delete it. Please contact our Data Protection Officer for additional information about this process. Please refer to section 16 below for contact information.

We would like to inform you that you have the right to review or modify the personal information that we hold about you. Kindly contact The Wise Web Solutions with your request, and we will take necessary actions in line with your request, which includes deleting your contact information and personal data from our active databases.

It is necessary to note that this Privacy Policy remains effective until terminated by either party. Should you decide not to be bound by this Privacy Policy any longer, kindly refrain from using The Wise Owl Web Solutions. In the event that you are dissatisfied with The Wise Owl Web Solutions, or any of our terms, conditions, and policies, your sole legal remedy is to discontinue using our services.

Additionally, it is imperative to state that The Wise Owl Web Solutions reserves the right to terminate or suspend your access to our services without prior notice if we observe, in our sole discretion, any violation of applicable laws, harm to our interests, another person or entity, or breach of our Privacy Policy.

It is imperative to note that Wise Owl Web Solutions shall not intentionally gather any personal details from children under the age of 13. In the event that we come across personal information belonging to a child below 13 years of age, we shall proceed to expunge the data in question from our systems. This underscores our commitment to observing ethical and legal data handling processes, particularly concerning minors.
The company, Wise Owl Web Solutions, reserves the right to modify and amend this Privacy Policy at its discretion and at any time. It is recommended that you periodically revisit this page to remain aware of any changes or updates that may have been made. Your continued use of the services after any alteration or amendment to the Privacy Policy will indicate your explicit acceptance thereof and agreement to be bound by the revised Privacy Policy. Please be advised that any information collected prior to the posting of any changes will be utilized in accordance with the applicable laws and regulations that were in effect at the time the information was collected.
This Privacy Policy and the usage of the Website are subject to the laws of the United Kingdom. Both parties hereby commit to initially attempt to settle any dispute through negotiation. Should the parties fail to achieve a mutually satisfactory resolution through negotiation, then The Wise Owl Web Solution agrees to submit the dispute to the competent Court of the United Kingdom.
The copyrights, including texts, graphics, photographs, animations, videos, and clips, displayed on this website are the property of The Wise Owl Web Solutions and constitute a significant part of our intellectual property. Any reproduction, utilization, presentation, or representation of these materials without our explicit written permission is prohibited by law. The distribution of any files obtained by users of this website, or any parts thereof, is also strictly prohibited and considered a violation of the relevant intellectual property laws.

Please note that nothing contained on this website may be construed as a grant of license or right to use our trademarks without our prior explicit written consent. As such, any unauthorized use or misrepresentation of our trademarks is strictly prohibited and will be prosecuted to the full extent of the law.
The Wise Web Solutions operates solely within the boundaries of the United Kingdom. We kindly advise those visiting our website from outside the jurisdiction to be aware that your personal information will be transferred to The Wise Web Solutions in the United Kingdom. By using our website, you agree to this transfer and are bound by the laws that apply to its use and agreements with us. We want to make clear that this statement and the policies outlined in our Privacy Policy serve only to inform you of our services and do not create any contractual or legal rights for any third party.

If you have any inquiries regarding our website or this Privacy Policy, or if you wish to request personal data currently held by us, please do not hesitate to contact us. We are committed to providing you with up-to-date and accurate information, and we are always ready to assist you in any way we can. Your satisfaction is of utmost importance to us, and we appreciate your interest in our organization. Therefore, please feel free to reach out to us if you require any further information or assistance. We look forward to hearing from you on 07706380044 or hello@thewiseweb.co.uk